Thanks for the feedback, Mike. Especially American companies can be shocked by how difficult it is to scale their current English based customer service for a European or Japanese audience. For fraud management, this is a skill that takes years to build in-house and even at that point, there’s always something else to improve your results.

Do you have any tangible examples of companies that struggled or succeeded with a global rollout?

Thanks for following us!

cheers,

craig.

Nice summary – thank you for sharing. In my experience, organizations either launching a new digital commerce channel or expanding their current channel to new geographies are typically surprised by the organizational impact of evolving their online business. Especially items 6 and 7 – having a sophisticated customer service and fraud management team to handle the realities of global eCommerce, either in house or via outsourced relationship, is typically a net-new skill set for digital commerce newcomers.

Keep up the good work,
Mike