Comments on: Ecommerce Eye Candy: Social CRM by Numbers [Infographic] http://www.clvrbrdg.com/corporate/e-commerce-eye-candy-social-crm-by-numbers-infographic/ Fri, 03 Jun 2016 18:08:19 +0000 hourly 1 https://wordpress.org/?v=5.5 By: Elan Sherbill http://www.clvrbrdg.com/corporate/e-commerce-eye-candy-social-crm-by-numbers-infographic/#comment-200 Thu, 22 Aug 2013 15:14:40 +0000 http://blog.cleverbridge.com/?p=11572#comment-200 In reply to Brad Hodson.

Hi Brad,

Thanks for commenting. I like your idea of business as community. The key to any social interaction, of course, is balancing the needs of individuals against the needs of a larger collective.

So too, organizations must carefully consider how to balance their own interests against their customers’ interests. Thanks to advances in technology that goal is at once easier and more complicated to reach.

]]> By: Brad Hodson http://www.clvrbrdg.com/corporate/e-commerce-eye-candy-social-crm-by-numbers-infographic/#comment-199 Wed, 21 Aug 2013 05:02:19 +0000 http://blog.cleverbridge.com/?p=11572#comment-199 It’s as Paul says, the only way to stay on top of the consumer empowerment trend is to keep your head in the game and your voice in the conversation. Brands are people now (and many people are brands). You have to act like a member of the community and a company who is truly invested in the success and happiness of its consumer base.

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