http://www.clvrbrdg.com/corporate/e-commerce-eye-candy-what-bad-customer-service-costs-your-business-infographic/ Fri, 03 Jun 2016 18:16:45 +0000 hourly 1 https://wordpress.org/?v=5.5 http://www.clvrbrdg.com/corporate/e-commerce-eye-candy-what-bad-customer-service-costs-your-business-infographic/#comment-178 Sat, 18 May 2013 19:49:13 +0000 http://blog.cleverbridge.com/?p=10296#comment-178 Customer Service has always been a front line position for any company. This is the first experience and peek into your company that your customer receives. It really needs to be a pleasant experience, or the result will be a dissatisfied customer, and that could hurt your company badly. It is important to know your customer base and what works best for them. Telephone support, and speaking with a live operator? Live on line chats? Email? Or a good database with helpful information of FAQs, are all helpful tools. Your customer needs to be able to reach you in whatever way is most comfortable to them. If you offer a service that your customers need and your competition doesn’t offer, you may be on your way of gaining new customers, and achieving higher customer satisfaction.

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