Comments on: Three Metrics for Reducing Customer Contact Rates http://www.clvrbrdg.com/corporate/reducing-customer-contact-rates/ Fri, 03 Jun 2016 18:17:50 +0000 hourly 1 https://wordpress.org/?v=5.5 By: Elan Sherbill http://www.clvrbrdg.com/corporate/reducing-customer-contact-rates/#comment-180 Tue, 07 May 2013 18:51:47 +0000 http://blog.cleverbridge.com/?p=10495#comment-180 In reply to Customer Support Software.

Definitely! Thanks for taking the time to read and comment. Like you said, knowing what all your customers’ needs are before they call goes a long way in providing world class customer service.

]]> By: Customer Support Software http://www.clvrbrdg.com/corporate/reducing-customer-contact-rates/#comment-179 Sat, 04 May 2013 16:10:26 +0000 http://blog.cleverbridge.com/?p=10495#comment-179 It was interesting to see the contact rate in relationship to products purchased. Customer Service is an ever evolving front line in any business. Customer care is centered and driven by the customer’s needs. As you pointed out, it is important to understand your customer’s requirements and the reason for the contact. A carefully selected piece of customer support software can greatly assist the call team in delivering top rated service and decrease customer holding time. The end result is a good overall customer experience when they contact your company.

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