“Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” – Stephen Covey A New Perspective on Confirmation Details In our previous...
“It is what we think we already know that often prevents us from learning.” ~ Claude Bernard, French physiologist This is the second part of a series of articles whose information was...
Earlier this year on the cleverbridge Ecommerce Blog, Elan Sherbill discussed the impact of customer experience on customer acquisition and retention. He listed the key components for ecommerce sites: an easy checkout...
In Let Your Customer’s Voice Be Heard, we highlighted the importance of surveying interactions between customers and support agents. By offering customers a platform for voicing their concerns, businesses increase...
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