There are two primary concerns with resolving customer inquiries: speed and quality. You can’t waste your customer’s time, and you must solve their problem. These two concerns are commonly at odds with each...
Earlier this year on the cleverbridge Ecommerce Blog, Elan Sherbill discussed the impact of customer experience on customer acquisition and retention. He listed the key components for ecommerce sites: an easy checkout...
Inefficiencies in customer service offerings cost businesses millions of dollars each year. To improve customer service, software companies should monitor regional orders and compare them to those regions’ customer contact...
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