Do Subscriptions Make Sense for Your Business?
More than twenty years into the ecommerce revolution, the idea of paying for products and services on a recurring basis has definitely carried over to the digital world. Businesses are...
Posts tagged with "era of customer experience"
World Class Customer Service: Learn From Your Least Experienced Customers
Reevaluating the Information You Share With Customers Everyone understands that customer support is a crucial aspect to any business. Nevertheless, we are sometimes lulled into a false sense of security and...
July 2016 Subscription Digest — Pricing Models and Customer Relationships
This July, we discussed the affiliate channel with Filecritic and saw that a combination of diverse channels, strong customer relationships and data analysis generates higher revenue. We thought about the implications of Mary...
June 2016 Subscription Digest — Brexit, CX and Global Compliance
Summer is here and subscription news is broiling. June was a busy month here at the blog, where we covered strategies for legal compliance in the subscription world, data security in...
Subscription Billing and the Era of Customer Experience [Video]
The key to building recurring revenue streams is building long-term customer relationships. And that means focusing on delivering great customer experiences and not just when customers come to pay. Your ability...
