The quality of your data can affect every aspect of customer experience. From inbound customer service calls to outbound and multichannel marketing efforts, customer data can make or break customer...
Today’s high-tech consumers demand efficient customer service. And nothing infuriates them more than an aggravating customer self-service experience. Leveraged correctly, robust customer self-service provides a quick, seamless experience across all channels...
The sales funnel is dead, and customer experience now reigns. Focusing on the customer experience, defined as the sum of all interactions a customer has with a company, requires a shift in...
Today’s infographic from Signal explores omnichannel holiday retailing with detailed information on omnichannel shopper expectations; examples of how retailers are competing for omnichannel shoppers; and barriers to omnichannel adoption. For the omnichannel shopper,...
We had lots of fun closing out the summer with exceptional content about managing online sales tax for digital goods, finding new ideas for email marketing campaigns, creating more effective...
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