Unlocking Value From Your CRM Data [Infographic]
A subscription is more than just a recurring payment agreement. When a customer agrees to purchase your company’s goods or services on an ongoing basis, they are truly entering a...
A subscription is more than just a recurring payment agreement. When a customer agrees to purchase your company’s goods or services on an ongoing basis, they are truly entering a...
According to today’s infographic from Workstar, customers voices are getting louder. On average, a customer tells eight people about a good customer experience. But customers also talk about negative experiences in...
“This study shows how very, very difficult it is to grow a loyal customer base.” – Kevin Hillstrom, President, MineThatData This report from RJMetrics about ecommerce buyer behavior is chock full...
Earlier this year on the cleverbridge Ecommerce Blog, Elan Sherbill discussed the impact of customer experience on customer acquisition and retention. He listed the key components for ecommerce sites: an easy checkout...
If you sell software online, you need to focus on the customer experience to gain and retain more customers. 2015 is the year you’ll need to look beyond single transactions and figure out what their needs are....
In the digital world, it's important to determine not just total CLTV for each customer, but to do so for each customer segment like organic search sessions, PPC, email and social.
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