Measuring ROI for Paid Social Ads
One question that we hear a lot is “How do we measure the success of paid social advertising?” In this blog post we discuss how to define your goals, calculate...
Posts tagged with "KPI"
Ecommerce Eye Candy — The Most Important Subscription Metrics [Infographic]
A brief note — while RJ Metrics chose to label the KPIs discussed here as SaaS related, we regard SaaS as a delivery model, not a business model. Since these KPIs measure revenue...
Mapping and Measuring the Subscriber Journey [White Paper]
Is your business success based on subscriptions? Then you need to read our complimentary guide to subscription key performance indicators (KPIs), “Mapping & Measuring the Subscriber Journey.” When you truly understand...
Customer Service KPIs: Reducing Contact Rates
There are two primary concerns with resolving customer inquiries: speed and quality. You can’t waste your customer’s time, and you must solve their problem. These two concerns are commonly at odds with each...
2014 Ecommerce: Our Year In Review
Here we are at the end of another year, and it is a time for introspection. We spent this year looking at the the many ways software vendors can improve their...
KPIs and Customer Satisfaction Surveys
Successful software companies understand that their customers provide them ample opportunity to improve many aspects of the customer experience – from marketing to the checkout process to product support. Keeping Customers...
Measure This! Customer Service KPIs
Successful software companies understand that their ecommerce customers keep their business afloat and also provide opportunities to improve many aspects of their offering – from marketing efforts to checkout process...
Essential Ecommerce KPIs for Your Online Shopping Cart
There are several key metrics that the ecommerce manager of an online checkout process and shopping cart must pay attention to. These key performance indicators (KPIs) help you understand which...
Five Elements of SMART Performance Reviews
When was the last time you completed a performance review of your business in a period of time shorter than one year? With looming deadlines and new product releases on...
