In digital e-commerce the dunning process should include elements of teaching the value of your service or product. Instead of simply playing debt collector, play the part of teacher. Focus your dunning process on providing customers with an explanation of the benefits they're missing by losing the service.
Correct guidance from your accounting team is required to get revenue recognition correct for e-commerce transactions. Ensure that your e-commerce system is integrated tightly and correctly with your accounting system so that you don’t have a nasty surprise from auditors later.
Fraud prevention has always been an important part of the strategy of any ebusiness, but simply preventing as much fraud as possibly may be detrimental to your bottom line and...
This past month we gave advice about optimizing shopping carts for customers across the globe, provided tips for guiding traffic with domain name portfolios, shared some best practices in analyzing business performance, and highlighted the benefits of social media for special holidays.
Gartner is a well-known industry analyst firm with offices around the globe. Each year, they publish dozens of research reports, called Magic Quadrants, that cover...
Update: The Gartner Magic Quadrant for E-commerce is now available through cleverbridge and Building Keystones.
If you were a global merchant 300 years ago, you were probably using a wooden ship as your delivery method, and there was always a...
If you were a global merchant 300 years ago, you were probably using a wooden ship as your delivery method, and there was always a danger of lurking pirates ready...
Forrester Research Principal Analyst Brian Walker recently shared the results of the cleverbridge-commissioned study, “Software Vendors: The Shift to SaaS,” in a webinar presentation. This...
Forrester Research Principal Analyst Brian Walker recently shared the results of the cleverbridge-commissioned study, “Software Vendors: The Shift to SaaS,” in a webinar presentation. This 60-minute discussion offers practical, strategic...
We hope you’ve had time to read “Software Vendors: The Shift to SaaS,” a Forrester Consulting study commissioned by cleverbridge. If not, download the free...
We hope you’ve had time to read “Software Vendors: The Shift to SaaS,” a Forrester Consulting study commissioned by cleverbridge. If not, download the free study now and be sure...
SaaS also implies a change in business model from single-licensed software purchases to subscription software service that likely results in more revenue for companies who succeed in the market. Of course, those who grasp the SaaS opportunity now are in the best position to thrive.
With the maturation of SaaS products, digital content paywalls and downloadable software products, there is even more demand for improved multi-period subscription billing. Straight forward...
Automatic subscription renewal is the default choice of many companies looking to capture subscription revenue online. However, you should look at all the options out there and choose a renewal process based on your customers buying habits.
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