Whether selling a product or service in-store or as a one-and-done offering online, closing the sale is traditionally viewed as the end of the customer lifecycle. In these scenarios, the...
“Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” – Stephen Covey A New Perspective on Confirmation Details In our previous...
We know that bad customer support can cost you, even with your most loyal customers. While maintaining a well-trained customer support team is costly, the payoff in customer retention and...
“It is what we think we already know that often prevents us from learning.” ~ Claude Bernard, French physiologist This is the second part of a series of articles whose information was...
Reevaluating the Information You Share With Customers Everyone understands that customer support is a crucial aspect to any business. Nevertheless, we are sometimes lulled into a false sense of security and...
According to today’s infographic from Workstar, customers voices are getting louder. On average, a customer tells eight people about a good customer experience. But customers also talk about negative experiences in...
Companies with great customer service succeed. While this sounds simple, getting it right can be a challenge. Customers who are happy with your service will most likely purchase from you...
Today’s high-tech consumers demand efficient customer service. And nothing infuriates them more than an aggravating customer self-service experience. Leveraged correctly, robust customer self-service provides a quick, seamless experience across all channels...
What a year it has been. We’ve seen China’s Singles Day catapult Alibaba into the ecommerce stratosphere. We weathered the storms in a world without Safe Harbor. More importantly, we covered...
Every business strives to ensure strong customer loyalty. It is, after all, your customers who purchase your products or services. Good ongoing customer relationships are crucial to your business’ sustainability....
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