There are two primary concerns with resolving customer inquiries: speed and quality. You can’t waste your customer’s time, and you must solve their problem. These two concerns are commonly at odds with each...
Maybe investing in customer service is a waste of money that could be better spent elsewhere, like product development or marketing efforts. But does anyone who runs a business really...
This month on the cleverbridge Ecommerce Blog, we taught you about the current state of SEO and the future of fraud prevention. We dug into the importance value perception, and...
Earlier this year on the cleverbridge Ecommerce Blog, Elan Sherbill discussed the impact of customer experience on customer acquisition and retention. He listed the key components for ecommerce sites: an easy checkout...
A review is a powerful action with the ability to affect your present and future. The importance of a review lies in its impact on memory and learning. The more you review the better you understand...
Successful software companies understand that their customers provide them ample opportunity to improve many aspects of the customer experience – from marketing to the checkout process to product support. Keeping Customers...
Last week, we wrote about the need for software manufacturers and retailers to give paying customers practical information on their confirmation pages in order to reduce contact rates. However, no...
By reading last week’s Five Trends to Put Your Customer Service Ahead of Your Competition you learned what customer service trends can improve your business. This infographic from Comm100, a provider of live...
Customer service used to be so simple: just one quick email or phone call to resolve an issue. But with new technology that creates instantaneous transactions and deliveries, customers are now...
This infographic from Invesp, the makers of conversion optimization software, proves just how important it is to provide your customers with great service. Great Customer Experience Forrester Research defines a great customer...
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